Reply fast: the 5-minute rule
Vendors who reply in under 5 minutes close 4x more deals. Practical workflows for staying responsive without burning out.
3 min read Updated 2026-06-19
Why speed beats everything else
Buyers ping 3-5 vendors at once. Whoever replies first usually wins the sale, even if the price is slightly higher.
Set up WhatsApp quick replies
Pre-write 4 templates so you can answer in two taps:
- Greeting + 'still available' confirmation.
- Price + delivery options.
- Payment details.
- After-sale follow-up: 'send a photo when it arrives 🙏'.
Set quiet hours honestly
Update your business hours on PingMart. Buyers respect 'closed Sundays' more than ghosting.